Support
Need help with CryptoAnaliz? Write to us at [email protected]. We answer in English, Turkish and Spanish.
Contact us
E-mail: [email protected]
To help us solve your problem faster, please include the e-mail address of your account, your phone model, Android version, app version and, if possible, a screenshot. Never send us your password.
We usually reply within 2 business days.
I cannot sign in
- Google sign-in: make sure a Google account is added to your phone and Google Play services are up to date.
- E-mail sign-in: verify your e-mail address using the link we sent (also check your spam folder). If you forgot your password, use the password reset option on the sign-in screen.
- If the problem continues, write to us with the e-mail address you are trying to use.
I do not receive notifications
- Allow notifications for CryptoAnaliz in your Android settings.
- Turn off battery optimisation for CryptoAnaliz if your phone restricts background apps.
- Check that the category is turned on in the app under Settings → Notifications (Announcements, Credits, Signals, Alerts).
- Make sure you are signed in. Announcements and credit notifications are sent to every signed-in member; watchlist signals and price alerts are available to Pro members (add coins to your watchlist to receive signals).
Announcements are informational messages about the service. Details: https://www.cryptoanaliz.net/privacy
How do credits work?
AI analyses use credits. The cost is shown before you start and credits are only deducted when the analysis is completed. Free accounts receive a welcome credit after verifying their e-mail address and periodic free credits; you can also buy credit packages through Google Play. Free accounts with a verified e-mail address can also watch an optional rewarded ad for extra credits (up to 3 times per day). Credits are not refundable and are lost if you delete your account.
Ads in the app
Free users and signed-out visitors see ads served by Google AdMob; Pro members see no ads. To stop ads, subscribe to Pro.
- To reset your advertising ID or turn off ad personalisation: Android Settings → Google → Ads.
- If a consent form is shown, you choose whether ads may be personalised. Details: https://www.cryptoanaliz.net/privacy
- If an ad looks inappropriate or covers content, send us the ad name or a screenshot and the screen where you saw it at [email protected].
We cannot control which third-party ads Google shows, but we review reports.
My purchase does not appear
Make sure you are signed in to the same CryptoAnaliz account you used for the purchase and restart the app. If credits or Pro still do not appear, write to us with your Google Play order number (it starts with "GPA.").
How do I cancel my Pro subscription?
- Open the Google Play Store app.
- Tap your profile icon, then "Payments & subscriptions" → "Subscriptions".
- Select CryptoAnaliz and tap "Cancel subscription".
You can also go to https://play.google.com/store/account/subscriptions. Uninstalling the app or deleting your account does not cancel the subscription. Refunds are handled by Google under Google Play's refund policies.
How do I delete my account?
In the app: Profile → Delete account. Detailed instructions and the e-mail option: https://www.cryptoanaliz.net/delete-account